CHECK-IN: Starts at 3 PM, but FLEXIBLE through payment

CHECK-OUT: Leaves at 10 AM, but FLEXIBLE through payment


PAYMENT Process:

50% Down Payment is necessary to BOOK and guarantee the reservation of the property. We do accept CREDIT CARD (2%) for the RESERVATION only!

International transfer and Paypal (tenant pays taxes), are also accepted.

If tenant makes an international transfer, the amount received in the Brazilian bank account might be different from the amount deposited in tenant’s bank because of the exchange rate of the day. Example: Tenant deposited a total of R$1000 in USD or Euros, but we received a little less in the Brazilian bank. After the conversion rate the the total was R$900. The R$900 received will be considered as down payment. The payment should be in the name of the manager responsible.

50% Paid on the arrival day when the keys are provided or before arrival. Payment should be in Cash. International transfer should be made at least a week before arrival. Paypal is also accepted, but tenant is responsible for taxes.
An agent will be there to handle you the keys, take your questions and collect the payment.

CANCELLATION POLICY & LEAVING EARLIER: If tenant cancels his/her reservation or leaves earlier, no refunds will be made.

Security Deposit of U$D350 or R$1000 in cash, which might be refunded, but only if the apartment is in the same condition as when the tenant took possession.

If the lease is longer than 30 days, or rent per month, the Security Deposit will be two month rental. The last month rent can be deducted from the Security Deposit , but only 50% of the total, considering, we need to have some type of guarantee that the tenant will return the apartment in the same way they received. THIS IS NON-NEGOTIABLE!

Children of 2 years old pay as adults.

Bed Linen and Towels: 1 Set of bed sheets, quilt and towels per week. If tenant is leasing per year, it is better for them to have their own linen and towels.

ADDITIONAL CHARGES

Cleaning and Laundry R$220.
If tenant is staying over 30 days, our maid will be going to the apartment every month, and this amount will be charged with the rental agreement. Example: if you are staying 3 months, we will ask the maid to go 3 times, once per month to clean the apartment and this amount will be the tenant s responsibility.

Electric Power Consumption: on the clock

Gas bill: will be charged for those staying 30 or more days.

Internet Wi-Fi will be charged for those staying 30 or more days.

AVOID PAYING UNNECESSARY PENALTIES

It is forbidden to exceed the Number of People Allowed in The Property: If you exceed the limit of people allowed in the apartment, a penalty fee of R$100 per day and per person will be charged. This works only on a regular day and not for big holidays such as Carnival, New Year’s Eve, and Big Events. In this case, the penalty fee will be 30% of the daily rental.

Don’t Stain Bed Linen & Towels: Please do not throw towels and bed linen on the floor and avoid dirtying the towels with make-up, ink, cigarette ash, WINE or BLOOD. If you are careless and stain the towels and / or linen, a fee of R$400 will be charged. However, we can always check online the price of the same product or one with similar quality.

FURNITURE DAMAGE: Please do not sit on beds, chairs and sofas wet or dirty. If you DAMAGE the chairs, sofas and / or beds, and furniture in general because you chose not to be careful, a fee of R$2.000 will be charged.


Dirty Dishes and Unclean Utensils: are not included in the cleaning fee. Please wash and clean everything and put them back in the same place or R$5 per piece will be charged.

WASTE: Please remove all your waste/garbage/rubbish from the property or you will be charged a fee of R$20.


Door key: If lost or robbed, the penalty fee is R$10

NO pets are allowed! Fee of R$500

Toilet: Please don’t discard used toilet paper or any type of object in the toilet or a fee of R$200 per toilet clogged will be charged as repair costs. There is a small trash can for that.

Please don’t let hair run down the sink or shower as this will clog the pipes. If this happens, a fee of $100 will be charged.

Walls: Please do not defile the walls or a penalty fee of R$1000 will be charged.


SMOKING is not allowed inside the apartment. A penalty fee of R$100 will be assessed for the bad smell of smoke inside the apartments in bed lines, towels, and environment in general. There is a balcony and a terrace for smoking.


For any type of damage caused by cigarette ash, ink pen, mark of hot iron or anything else on the floor, furniture, sofas, beds, and walls, a fee of R$2000 will be charged. We just ask you to be careful.


When leaving the apartment close all doors and windows. If any damage occurs, whether by wind, rain, theft, etc., on the property because you forgot to close the windows and doors, a fine of R$ 2,000 will be charged.


Please do not use the social elevator in bathing suits or dirty beach sand. In this case, you must use the SERVICE ELAVATOR ONLY!


DÉCOR: Please do not change the decor or if you change it, return it to the same place or a charge fee of R$10 per piece for changes of home appliances, crockery, furniture, chairs and curtains will be charged.


PARTIES ARE NOT ALLOWED! Respect Your Neighbor: Please talk in a tone of voice that doesn’t bother the neighbor. Respect the law of silence. It is strictly forbidden to make any noise between 9 pm to 9 am, hold parties in the property or play loud music. Clients should conduct themselves in a polite and proper manner, being responsible for the conduct of the people accompanying them. In the event of any improper, irresponsible or anti-social behavior, we reserve the right to ask the client to vacate the apartment without any financial compensation. If the tenant disobey the rules of the condo and informal or formal complaint is made to the owner or agent, a fine of R$ 500 will be charged for the first complaint. The second complaint, tenant will be asked to leave without any financial compensation.



Problems on the property during your stay will be solved with urgency. But if they occur during the middle of the night, and/or weekend, and/or holiday when no one can be found to fix the problem(s) or the commerce is closed and there is no way to buy what is necessary to repair the problem (s), the client should be patient and wait until the next business day for the problem to be solved. No complaints or appeals to get discount will be accepted! Our team doesn’t work during the middle of the night, and we ask you to respect our business hours. If you are living in the apartment over three (3) months, it is necessary that you wait the professional to fix the problem for you. If the problem is maintenance, we fix it! If you caused the problem for misusing any type of equipment, tenant is responsible for the repairing fees. Example: if tenant got the apartment with all light bulbs working fine, but tenant did turn them on forever and they get burned out, tenant is responsible for buying new ones and paying for fees. The same happens for everything else, like TVs, ACs, and etc.


SAFETY: We care about your security but we are not responsible for falls on stairs, flooring, bathroom and terrace. Be very careful with your physical safety and here are some suggestions for you:
1. Do not let anyone unknown to you into the building. Be aware of any strangers around the corridors in the building.
2. Be careful who you invite back to your room. Remember that YOU are the responsible for the apartment!
3. Keep your apartment locked at all times.
4. Close windows, particularly on ground floors when you are not in your room to prevent opportunistic theft.
5. Don't leave keys in your door for others to see.


LIABILITY: The owner, manager and Rentals in Rio are exempt from any liability for direct damage that may be caused through the use of the apartment, including but not limited to: damages, loss due to fire, theft or criminal behavior. In case of any type of litigation or legal dispute, it will take place in the court of Rio de Janeiro City.


An inventory list and photos will be available when tenant enters in the property. The inventory is in Portuguese but if anything happens during your stay, we ask you to contact the agent before the check-out. Also, if you have to pay for any type of damage, we will translate whatever is necessary in real time in front of you. Each object has its own price and picture. However, IF YOU TAKE CARE OF THE APARMENT, you won’t have problems to worry. All we ask for is that you return the apartment the same way you received.

Please make sure all persons sharing the apartment read this contract.